A guide to customer service skills for the service desk professional

Bibliographic Details
Main Author:	Knapp, Donnz (Author)
Format:	Book
Language:	English
Published:	Boston, Massachusetts Cengage Learning [2015]
Edition:	4th edition.
Subjects:	Computer industry > Customer services. Computer service industry > Vocational guidance. Computer technical support > Customer services > Handbooks, manuals, etc.
Online Access:	Contributor biographical information Publisher description Table of contents only