Factors influencing success / failure of reference interviews

This study was conducted to examine the factors affecting reference interview. specifically, it aimed to find out 1) the initial response and behavior of the library staff when asked reference questions and its impact on the questionnaire; 2) the strategy library staff used to respond to reference...

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Bibliographic Details
Main Author:	Villalonga, Graciela T. (Author)
Other Authors:	Faderon, Rosalie B. (adviser.), Mallari, Florenda D. (reader.)
Format:	Thesis
Language:	English
Published:	Quezon City Institute of Library and Information Science, University of the Philippines Diliman 2004.
Subjects:	Reference services (Libraries) > Philippines > Diliman (Quezon City) > Evaluation. Reference librarians > Rating of > Philippines > Diliman (Quezon City). Reference librarians > Philippines > Diliman (Quezon City) > Attitudes.