Job satisfaction among food & beverage rank & file employees in selected hotels in Metro Manila

This study was an attempt to find out the level of job satisfaction among regular Food and Beverage rank and file employees in a unionized hotel and in a non-unionized hotel in Metro Manila. Specifically, the study was undertaken to determine the perceived level of job satisfaction toward specific f...

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Bibliographic Details
Main Author: Kim, Soon-Rye
Other Authors: Lopez, Ma. Belinda V.
Format: Book
Language:English
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Summary:This study was an attempt to find out the level of job satisfaction among regular Food and Beverage rank and file employees in a unionized hotel and in a non-unionized hotel in Metro Manila. Specifically, the study was undertaken to determine the perceived level of job satisfaction toward specific factors such as: pay, fringe benefits, physical working conditions, supervision and promotion. Three hypotheses were tested in this study, namely, (1) There exist differences in the level of satisfaction toward employment attributes and union membership. (2) There is no relationship between personal characteristics and overall level of job satisfaction in deluxe hotels. (3) There is no relationship between level of job satisfaction toward employment attributes among Food and Beverage rank and file employees who are: a. union members in a unionized hotel b. non-union members in a unionized hotel c. non-union members in a non-unionized hotel Using the questionnaire as the survey instrument, focus group interviews were conducted by the researcher among a total of 402 regular Food and Beverage rank and file employees in the two establishments. All questionnaires were personally retrieved. Frequency, cumulative frequency, percentage and cumulative percentage computations were used in order to describe the personal characteristics of unionized and non-unionized regular Food and Beverage rank and file employees, and to find out their perceived level of satisfaction toward their employment attributes. T-test technique was used to determine differences on level of satisfaction toward employment attributes and union membership: Chi-square values and contingency and coefficient C degree of value association were used at .05 level of significance in order to measure any significant relationship between: 1. personal characteristics and overall job satisfaction of employees 2. the level of satisfaction toward employment attributes and union membership among Food and Beverage employees. The study revealed that there exists no significant difference in the personal characteristics of worker respondents in the two hotels. The survey showed that the level of job satisfaction of non-union members was higher than those of the employees who were union members toward employment attributes in both hotels. Specifically, the employees in the non-unionized hotel were more satisfied. In both hotels, results of the survey showed that shift schedule significantly influences overall job satisfaction. Only the employees belonging to the unionized hotel felt that their degree of guest contact affected their overall level of job satisfaction. In summary, the majority of respondent employees were generally satisfied with their current employment attributes such as pay, fringe benefits, physical working conditions, and supervision except over promotion practices were less than 5 out of 10 respondents felt least satisfied in both hotels. Although the relationships between shifts (in both hotels), degree of guest contact (in the unionized hotel only) and overall job satisfaction were statistically significant, the correlation coefficients were not very high (p< .30). Future researchers who wish to pursue further studies on job satisfaction may relate this to other variables such as wages, health and safety, job security, and type of union leadership. Regression analysis can be conducted among the variables mentioned to find out significant relationships between 1) personal characteristics and level of job satisfaction and 2) employment attributes and union membership. It is also recommended that the study include more establishments in order to make generalization on the results of the study.
Item Description:Thesis (M.S.)--University of the Philippines, Diliman.
Typescript.
Physical Description:154 leaves