Service design for business a practical guide to optimizing the customer experience

Bibliographic Details
Main Authors:	Reason, Ben 1972- (Author), Løvlie, Lavrans 1969- (Author), Flu, Melvin Brand 1966- (Author)
Format:	Book
Language:	English
Published:	Hoboken, N.J. Wiley [2016]
Subjects:	Customer services. Customer relations.