The quality library a guide to staff-driven improvement, better efficiency, and happier customers

The quality library a guide to staff-driven improvement, better efficiency, and happier customers

Bibliographic Details
Main Author: Laughlin, Sara 1949-
Other Authors: Wilson, Ray W.
Format: Book
Language:English
Published: Chicago American Library Association 2008.
Subjects:
Library administration > United States.
Total quality management > United States.
Library planning > United States.
Customer services > United States.