A proposed model for customer satisfaction and service quality measurement in the car industry

A proposed model for customer satisfaction and service quality measurement in the car industry

Bibliographic Details
Main Author: Gregorio, Rizalito
Format: Book
Language:English
Published: Quezon City College of Business Administration, University of the Philippines c2000
Series:UPCBA discussion paper : no.00-02
Subjects:
Customer services.
Cunsumer satisfaction.
Service industries > Quality control.
Automobile industry and trade > Philippines.