A handbook for measuring customer satisfaction and service quality

A handbook for measuring customer satisfaction and service quality

Bibliographic Details
Corporate Authors: Morpace International, Cambridge Systematics, National Research Council (U.S.). Transportation Research Board, Transit Development Corporation, Transit Cooperative Research Program
Format: Book
Language:English
Published: Washington, D.C. National Academy Press 1999.
Series:Report (Transit Cooperative Research Program) 47.
Subjects:
Local transit > Ridership > United States.
Transportation and state > United States.