Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer driven world

Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer driven world

Bibliographic Details
Main Author: Blackshaw, Pete
Format: Book
Language:English
Published: New York Doubleday c2008.
Subjects:
Consumer satisfaction.
Customer relations.
Organizational effectiveness.