Service quality of a university foodservice expectations and experiences of students Josephine R. Ignacio-Cosino.
The study aimed to establish the expectations and experiences of students regarding the service quality of a university foodservice. A pre-tested survey questionnaire, adapted from the SERVQUAL instrument, was used to measure service quality using the five dimensions of tangibles, reliability, res...
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| Format: | Thesis |
| Language: | English |
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2006.
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