Service quality of Lagro High School Library from the viewpoint of its hearing-impaired clients
Service quality, that used to apply only to commercial establishment, has now reached the halls of academic institution's most important facility - the library. As a concept, it has become synonymous with such terms as satisfaction survey. The measurement of service quality has evolved into a...
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| Format: | Thesis |
| Language: | English |
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Quezon City : School of Library and Information Studies, University of the Philippines Diliman
2007.
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