Customer service extraordinary results at Southewest Airlines, Charles Schwab, Lands' End, american Express, Staples, and USAA

Customer service extraordinary results at Southewest Airlines, Charles Schwab, Lands' End, american Express, Staples, and USAA

Bibliographic Details
Format: Book
Language:English
Published: New York HarperCollins Publishers c1998.
Subjects:
Customer service > Case studies.