Best practices : building your business with customer-focused solutions / Robert Hiebeler, Thomas B. Kelley and Charles Ketteman.

Best practices : building your business with customer-focused solutions / Robert Hiebeler, Thomas B. Kelley and Charles Ketteman.

Bibliographic Details
Main Author: Hiebeler, Robert
Other Authors: Kelley, Thomas B., Ketteman, Charles
Format: Book
Language:English
Published: New York Simon & Schuster c1998.
Subjects:
Customer services > Management > Case studies.
Customer services > Quality control > Case studies.
Industrial management > Case studies.