Quality on trial bringing bottom-line accountability to the quality effort

Bibliographic Details
Main Author:	Howe, Roger J.
Other Authors:	Gaeddert, Dee, Howe, Maynard A.
Format:	Book
Language:	English
Published:	New York McGraw-Hill c1995.
Edition:	2nd ed.
Subjects:	Total quality management. Consumer satisfaction. Organizational change.