Development of Patient Perspective Assessment Tool for Service Quality Assessment Based on Patients of Selected Public Hospitals Using Sem-Ann Hybrid Approach

Abstract Public healthcare systems in the Philippines lack comprehensive and statistically validated service quality assessment tools to assess the hospital's current prioritization in improving service quality that they receive. With this problem at hand, the author utilized existing res...

Full description

Bibliographic Details
Main Author: Macatangay, John Russel L. (Author)
Other Authors: Associate Professor Francisco N. de los Reyes (adviser.)
Format: Thesis
Language:English
Subjects: