Virtual reference best practices tailoring services to your library

When it comes to virtual reference, one size doesn't fit all. What works in one library won't necessarily work in another. How do you figure out what to do? The recently published Virtual Reference Service Guidelines from the Reference and User Services Association (RUSA), which is reprodu...

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Bibliographic Details
Main Author: Kern, M. Kathleen (Author)
Format: Electronic Resource
Language:English
Published: Chicago American Library Association [2009]
Series:IG library
Subjects:
Online Access:Available for University of the Philippines Baguio via IG Library. Click here to access