Evaluating problem and incident management in the UP ITDC helpdesk using the ITIL framework

Evaluating problem and incident management in the UP ITDC helpdesk using the ITIL framework

Bibliographic Details
Main Author: Ampol, Ariel Kenneth (Author)
Other Authors: Francisco, Ma. Elizabeth (adviser.)
Format: Thesis
Language:English
Published: Quezon City University of the Philippines Diliman 2019
Subjects:
ITIL (Information technology management standard)
Information technology > Management > Standards.
UP ITDC helpdesk.