Quality service management in tourism and hospitality by Buslon, Van Mari, Osorno, Rene D., Bajao, Grayfield T.

The wise company how companies create continuous innovation by Nonaka, Ikujiro 1935-, Takeuchi, Hirotaka

Illustrated handbook of applications of six sigma

Theory, practice and techniques in total quality management

Quality and performance excellence management, organization, and strategy by Evans, James R.

Sustaining total quality management (TQM) in the Philippine public sector the case of ISO 9001: 2008 - certified local government units by De Leon, Patrick Carlos

Quality management

Leading the Malcolm Baldrige way how world-class leaders align their organizations to deliver exceptional results by Kendall, Kay, Bodinson, Glenn

Available for University of the Philippines Diliman via McGraw-Hill Access Engineering. Click here to access
Also available remotely for University of the Philippines Diliman via McGraw-Hill Access Engineering. Click here to access thru EZproxy

Fundamentals of total quality safety management and auditing

Quality a critical introduction by Beckford, John 1958-