Training and development by Flores, Marivic F., Serrano, Angelita Ong Camilar-, Ducut, Rodolfo Lapaz

ISO 9001 :2015 for everyday operations all facts-short, concise and understandable by Martin, Hinsch

Available for University of the Philippines Diliman via SpringerLink. Click here to access
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Managing performance through training and development by Saks, Alan M., Haccoun, Robert R., Belcourt, Monica

Service quality in leisure, events, tourism and sport by Buswell, John, Williams, Christine 1951-, Donne, Keith, Sutton, Carley

Quality and performance excellence management, organization, and strategy by Evans, James R.

ISO 9001 quality management systems by Natarajan, Dhanasekharan

Available for University of the Philippines System via SpringerLink. Click here to access
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Managing for quality and performance excellence by Evans, James R. 1950-, Lindsay, William M.

Quality assurance applying methodologies for launching new products, services, and customer satisfaction by Stamatis, D. H. 1947-

Available for University of the Philippines Diliman College of Engineering via CRCnetBASE. Click here to access
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Quality in the 21st century perspectives from ASQ Feigenbaum Medal winners

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Productivity and quality management by Serrano, Angelita Ong Camilar