Reference and information services an introduction by Cassell, Kay Ann, Hiremath, Uma

Reference and information services by Bala, Renu

Envisioning the future of reference trends, reflections, and innovations

Evaluation of digital reference services among academic and research libraries in Metro Manila towards the development of digital reference service guidelines for the Philippines by Natividad, Karen Cecille V.

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Managing reference today new models and best practices by Cassell, Kay Ann

Teaching reference today new directions, novel approaches

A study on the level of adherence of the UP Diliman Main Library Virtual reference services to the RUSA guidelines for implementing and maintaining VRS by Labiano, Faye F.

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The reference interview today negotiating and answering questions face to face, on the phone, and virtually by Harmeyer, Dave 1956-

Serving online customers lessons for libraries from the business world by Barclay, Donald A.

A study on the awareness and preference of digital reference services of the Quezon City Public Library users by Espinosa, Zyra J.