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    Customer service tips for civil servants by Go, Josiah

    Published in Philippine Daily Inquirer (2016)
    Article
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    The Coolest guard. IN Business matters [column] by Kong, Francis J.

    Published in Philippine Star (2010)
    Article
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    Customer service is serious business by Dumlao, Tina Arceo

    Published in Philippine Daily Inquirer (2008)
    Article
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    On the frontline of customer service by Cornelio, Raissa

    Published in Manila Bulletin (2004)
    Article

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