Workforce size and jobs assignment analysis on the PLDT Balara OPSIM Department Repair and Maintenance

Workforce size and jobs assignment analysis on the PLDT Balara OPSIM Department Repair and Maintenance

Customer satisfaction is the primary concern of the PLDT Balara Outside Plant Subscriber, Installation, and Maintenance (OPSIM) Department, which is in charge of responding to customer complaints on PLDT's telephone and DSL services within Balara Business Zone. With only a limited staff of 12 r...

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Bibliographic Details
Main Authors: De Guzman, Philip Revo P. (Author), De Leon, Marikris (Author), Pangilinan, Olive S. (Author), Villa, Paulo (Author)
Format: Thesis
Language:English
Subjects:
Philippine Long Distance Telephone Company.
Operations research.
Linear programming.