Customer satisfaction in ISO 9001 certified and non-ISO 9001 certified Higher Education Institution (HEI) libraries in Central Luzon

Customer satisfaction in ISO 9001 certified and non-ISO 9001 certified Higher Education Institution (HEI) libraries in Central Luzon

The study aimed to find the significant difference in the level of customer satisfaction between ISO 9001 and non-ISO 9001 certified HEI libraries in Central Luzon using the Libqual+TM service quality dimensions: Effect of Service, Information Control and Library as a Place. It also aimed to find ou...

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Bibliographic Details
Main Author: Tongol, Reyma R. (Author)
Other Authors: Apolinario, Rhea Rowena U. (adviser.), Obille, Kathleen Lourdes B. (areader.)
Format: Thesis
Language:English
Published: Quezon City School of Library and Information Studies, University of the Philippines Diliman 2015.
Subjects:
Consumer satisfaction > Philippines > Central Luzon.
ISO 9001 Standard.
Academic libraries > Philippines > Central Luzon.
Online Access:https://digitalarchives.upd.edu.ph/item/26791