Service Systems Implementation

Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service systems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service innovation. The book presents action-o...

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Bibliographic Details

Corporate Author:	SpringerLink (Online service)
Other Authors:	Demirkan, Haluk (Editor), Spohrer, James C. (Editor), Krishna, Vikas (Editor)
Format:	Electronic Resource
Language:	English
Published:	Boston, MA Springer US 2011.
Edition:	1[st].
Series:	Service Science: Research and Innovations in the Service Economy,1865-4924
Subjects:	Service industries. Industrial management. Electronic books.
Online Access:	Available for University of the Philippines Diliman via SpringerLink. Click here to access