Service Design and Delivery

Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explor...

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Bibliographic Details

Corporate Author:	SpringerLink (Online service)
Other Authors:	Macintyre, Mairi (Editor), Parry, Glenn (Editor), Angelis, Jannis (Editor)
Format:	Electronic Resource
Language:	English
Published:	Boston, MA Springer US 2011.
Series:	Service Science: Research and Innovations in the Sevice Economy, 1865-4924
Subjects:	Service industries. Service industries > Management. Customer services. Electronic books.
Online Access:	Available for University of the Philippines Diliman via SpringerLink. Click here to access