Difficult conversations how to discuss what matters most

Bibliographic Details
Main Author:	Stone, Douglas
Other Authors:	Patton, Bruce, Heen, Sheila
Format:	Book
Language:	English
Published:	New York, N.Y. Penguin Books 2000, c1999.
Subjects:	Interpersonal communication. Interpersonal communication > Case studies. Communication. Interpersonal relations.