Managing service quality

Managing service quality

Bibliographic Details
Other Authors: Kunst, Paul, Lemmink, Jos
Format: Book
Language:English
Published: London Paul Chapman Pub. c1995-1997.
Series:QMS v. 1, 3
Subjects:
Customer services > Management.
Customer services > Quality control.
Service industries > Management.
Service industries > Quality control.
Total quality management.
Educational Administration.