The Nordstrom way the inside story of America's # 1 customer service company

Bibliographic Details
Main Author:	Spector, Robert
Other Authors:	McCarthy, Patrick D.
Format:	Book
Language:	English
Published:	New York Wiley c2000.
Edition:	2nd ed.
Subjects:	Customer services > United States. Nordstrom (Firm). Department stores > United States.