Quality of service making it really work

Quality of service making it really work

Bibliographic Details
Main Author: Edvardsson, Bo 1952-
Other Authors: nvretveit, John 1954-, Thomasson, Bertil
Format: Book
Language:English
Published: London McGraw-Hill Book Co. c1994.
Series:Quality in action
Subjects:
Customer services > Management.
Service industries > Management.
Service industries > Quality control.
Total quality management.