Service management operations, strategy, information technology

Service management operations, strategy, information technology

Bibliographic Details
Main Authors: Fitzsimmons, James A. (Author), Fitzsimmons, Mona J. (Author)
Format: Book
Language:English
Published: New York McGraw-Hill ©2011.
Edition:Seventh edition.
Series:The McGraw-Hill/Irwin series operations and decision sciences
Subjects:
Service industries > Management.