Total quality management

Bibliographic Details
Main Authors:	Besterfield, Dale H. (Author), Besterfield-Michna, Carol (Author), Besterfield, Glen H. (Author), Besterfield-Sacre, Mary (Author)
Format:	Book
Language:	English
Published:	Upper Saddle River, New Jersey Prentice Hall ©2003.
Edition:	Third edition.
Subjects:	Total quality management.