Management lessons from Mayo Clinic inside one of the world's most admired service organizations

Management lessons from Mayo Clinic inside one of the world's most admired service organizations

Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Se...

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Bibliographic Details
Main Author: Berry, Leonard L. 1942-
Other Authors: Seltman, Kent D.
Format: Book
Language:English
Published: New York McGraw-Hill c2008.
Subjects:
Mayo Clinic > History.
Mayo Clinic.
Hospitals > United States > Administration.
Management.
Success in business.
Hospitals, General > history > Minnesota.
History, 20th Century > Minnesota.
History, 21st Century > Minnesota.
Hospital Administration > history > Minnesota.
Leadership > Minnesota.