Social media use by frontline government agencies review and recommendations
This paper reports on three case studies conducted to systematically examine how frontline government social services use social media and how their practices might be improved to optimize engagement with the public to serve agency goals, and to investigate the organizational setting around social m...
| Published in: | Public Policy Vol. XV, no. 2 (2016), pp. 50-72 |
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| Main Author: | |
| Format: | Article |
| Language: | English |
| Published: |
2016
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