Turnover and voice in Philippine call centers
In this study on Philippine call centers and business process outsourcing (BPO) firms, the authors take a closer look at the model for employee voluntary turnover developed by March and Simon (1958) and cited by Kochan (1980). Based on the model, turnover is affected by two factors, that is, ease of...
| Published in: | Philippine Journal of Labor and Industrial Relations Vol. XXX, no. 1 and 2 (2010), 1-17 |
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| Format: | Article |
| Language: | English |
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2010
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