Showing 1 - 2 results of 2 for search 'Kessler, Sheila', query time: 0.01s Refine Results
  1. 1

    Measuring and managing customer satisfaction going for the gold by Kessler, Sheila

    Published 1996
    Book

    Measuring and managing customer satisfaction going for the gold
  2. 2

    Total quality service a simplified approach to using the Baldrige Award criteria by Kessler, Sheila

    Published 1995
    Book

    Total quality service a simplified approach to using the Baldrige Award criteria

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